Customer Services - Returns & Refunds

Purchases made online at shop.barbarianfc.co.uk 

If you are not completely satisfied with your purchase(s) from the The Barbarians Official Store  you can return it to us up to 28 days from the date of purchase. If an item is sent back to us outwith this 28 day policy, it will be returned to you.

Unfortunately, it is not possible to facilitate an exchange for items bought online, at present the process in place requires the items to be refunded and for a subsequent order to be made.

Please make sure the products are in a saleable condition, unworn and with the original packaging and any labels still attached. We reserve the right to refuse to refund items that are returned in an un-saleable condition. Goods returned in an unsatisfactory condition may be returned to you. We offer no refund or exchange on any underwear, jewellery or masks unless proven faulty.

Returns procedure;

1. Download and Fill out the Returns Form

2. Seal the package securely including all packaging and swing tags

3. Post it to the following address;

Unit 1 - 6 Bankhead Crossway North

Edinburgh

EH114BP

4. Once received into our warehouse the refund will be processed to the original payment method. (within 7-14 days)

We strongly recommend that you obtain a postage receipt and tracking number. We are only responsible for your parcel once it has been received into our warehouse. Items lost in transit will not be treated as returned.

Please note that refunds do not include return postage costs. If the item is faulty or sent to you in error postage costs up to the value of your original postage will be refunded.                                                                                                                                    

For any questions please contact us by emailing customercarebarbarians@macron.com